Faith House
23-24 Lovat Lane
London EC3R 8EB
Tel: +44 785 6119492

alternative text alternative text alternative text alternative text alternative text alternative text alternative text alternative text

HOME

 
 
Home  About Us Loans & Mortgages Personal Banking Business Banking Bank Services Online Banking Information

Customer Care Services  

'We care and we listen....'

 

We are dedicated to listen to your concerns and your feedback, and most of all we want to help to resolve any issues you have.

Our aim is to keep our customers content with their banking services and to treat everyone as an individual.

We fully support the Financial Conduct Authority principle to Treat Customers Fairly and our commitment to you can be found in our Treating our Customers fairly mission statement.

If you have a problem or you are not happy with any element of our products or service, we would be grateful if you could give us the opportunity to resolve your query.

 

Our Complaints Procedure

To help us resolve your complaint, we will need the following information:
  • Your full name and address
  • Your account number
  • A daytime telephone number and your preferred contact times
  • Details of what you are concerned about

 

You can inform us of your complaint :

                      In writing:    Banking Services Manager
                                              Reliance Bank Limited
                                              Faith House
                                              23-24 Lovat Lane
                                              London
                                              EC3R 8EB

                     Phone:           +44 785 6119492

 We promise to do everything we can within our ability to resolve your complaint, and we will aim to respond to you within five working days.

If we need more time to complete our investigation, we will:

  • Let you know who will be dealing with your complaint
  • Provide you with a reference number
  • Keep you regularly updated with our progress

 

We are required to write within eight weeks after receipt of your complaint with a final response, which will provide you with our decision, the reason for that decision and, where appropriate, what redress or remedial action you are entitled to.

In the unlikely event you are still unsatisfied with our response, you may be able to refer your complaint to the Financial Ombudsman Service.

 

 

 
Loans/Mortgages

Buy-To-Let
Fixed Rate Mortgage
Home Rate Mortgage
Mortgages
Personal Bank Loans
Standard Variable Rate
Tracker Rate
Personal Banking

Cash ISA
Current Account
Current A/c Switch
Customer Services
Interest Rates
Kids & Teenagers
Savings Accounts
Business Banking

Business Accounts
Charity Accounts
Current A/c Switch
Customer Services
Fees & Charges
Interest Rates
Bank Services

Fees & Charges
Foreign Services
Proving Identity
Visa Debit Cards

 

 

 


 
 

For security, Please ensure that you are always on this domain www.reliancebnltd.com when using our banking services. If you suspect that you are on a 'fake' domain, please contact Reliance Bank on +44 785 6119492.

Reliance Bank Limited. All rights reserved.
YOUR HOME MAY BE AT RISK IF YOU DO NOT KEEP UP REPAYMENTS ON A MORTGAGE OR ANY OTHER DEBT SECURED ON IT.
Reliance Bank Limited, Faith House, 23-24 Lovat Lane, London EC3R 8EB. Telephone: +44 785 6119492 Fax:  +44 785 6119492
Reliance Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England. Registration no. 68835.
Best viewed with Google Chrome, IE10 or Safari Browser : broadband 512 or better, .